Title: Table Games Floor Supervisor

Summary: Are you an experienced and dedicated Table Games professional seeking a challenging and rewarding opportunity? Join our dynamic team at Rivers Casino Pittsburgh as a Table Games Floor Supervisor! As a key member of our gaming floor, you will play a vital role in ensuring an exceptional gaming experience for our valued guests.

Responsibilities:

• Supervise and monitor all games within the assigned area, ensuring adherence to gaming regulations and company policies.
• Oversee the opening and closing of table games, conducting accurate counts as provided by dealers.
• Conduct thorough inspections of card decks before gameplay commences.
• Track and record player buy-ins, wins, losses, and bet amounts accurately and efficiently.
• Maintain constant vigilance over bets and payouts, promptly addressing any discrepancies.
• Complete rating cards for players, contributing to an enhanced customer experience.
• Initiate and verify fills to tables, ensuring a smooth and seamless gaming operation.
• Investigate and resolve guest complaints and concerns, adhering to established procedures.
• Exhibit composure and sound decision-making when addressing guest demands and potential issues.
• Monitor the volume and quality of pit business, adjusting game spread and table limits in line with established policies.
• Other duties as assigned.

Qualifications:

• High school diploma or equivalent, accompanied by comprehensive knowledge of various table games and dealing techniques.
• Ideally, 1-2 years of previous experience in a Table Games supervisory role.
• A minimum of 3 years of experience as a table games dealer, showcasing proficiency in games such as blackjack, craps, roulette, and specialty games.
• Exceptional leadership skills with a strong focus on delivering outstanding guest service and maintaining positive team member relations.
• Strong written and verbal communication skills in English, enabling effective interaction with both guests and staff.
• Demonstrated ability to interpret and apply instructions and policies effectively.
• Excellent problem-solving abilities within standard operational contexts.
• Outstanding customer relations skills and a team-oriented approach to work.
• Impeccable grooming standards and the ability to maintain a professional appearance.
• Ability to complete the pre-employment process and obtain and maintain all necessary licensing.
• Flexibility to work various shifts, including holidays, as per operational requirements.

Certifications:

• Must be able to obtain a Pennsylvania Gaming License at the G2 level. Rivers Casino will assist in the application process and pays the fee associated with this license.

Physical Requirements:

• Prolonged periods of standing and walking on the Casino floor

The above duties and responsibilities are representative. Full job descriptions available upon hire.

.